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01 CASE STUDY
AI Product DesignMarketplaceSaaSHR TechUX/UIDashboard Design

Halaex: one workforce platform, four products, built for the UAE

A UAE workforce platform for hiring consultants and freelancers, employing staff through EOR, outsourcing teams and setting up a business. I owned the design end to end, from research to launch.

Year
2026
Role
Product Designer, end to end
Platform
Web app + website
Status
Live
Halaex: one workforce platform, four products, built for the UAE

Overview

Hiring in the UAE is mostly paperwork. Visas, licenses, contracts, payroll, VAT invoices. Halaex takes all of that off a company's plate, and it does it for very different kinds of customers at once.

I was the only designer on it for [X] months: research, information architecture, flows, prototypes, final UI, working side by side with the developers, then testing and refining after launch.

4connected dashboards
3employer services, one sidebar
[X] mokickoff to launch

The problem

Halaex isn't one product. It's four, sold to people who barely overlap.

A company might want to hire a fractional CFO for two days a week, employ a full-time developer without opening a UAE entity, or hand an entire back-office process to an outsourced team. On the other side are consultants who hold a free-zone license arranged through Halaex, freelancers who work under Halaex's visa and get paid weekly or monthly, and founders who just want a company license and a visa sorted.

The easy route was four separate tools. The risk was that it would feel exactly like that.

Proto-personas for the Halaex employer, consultant, freelancer and founder
Four customers who barely overlap, in one product.
Problem statements and how-might-we questions, under the goal: make four products feel like one
The north star, and the questions that came from it.
Competitor positioning map with Halaex in the top-right quadrant
Marketplaces find talent. EOR platforms handle compliance. Nobody did both.

Process

I started with the services, not the screens. With the Halaex team I mapped every journey end to end: what a company actually needs to do to hire through EOR, which visa steps happen in what order, how money moves between employer, Halaex and talent for each plan.

That map became the information architecture. Most of the product's hard decisions were made there, before a single pixel.

AI was part of my own workflow too: summarising research and stakeholder notes, exploring layout options and getting to clickable prototypes much faster, so more of the time went into the decisions that mattered.

Six-step process from discovery to launch, with business objectives, user objectives and constraints
How the work ran, and what we had to work within.
Research methods and key insights for Halaex
What we learned before drawing a single screen.
Journey maps for marketplace hiring and EOR, with an emotion curve, pain points and opportunities
Two journeys, how they feel today, and where design could help.
Information architecture for the Halaex marketing site and the employer, consultant, freelancer and business setup dashboards
One structure under four products.
Feature map: must, should, could and later
What made the cut for launch.

Key decisions

One employer dashboard that grows with them

Employers don't get three logins for three services. They get one dashboard, and the sidebar changes with the services they use: Marketplace, EOR or BPO. Someone who starts by hiring a freelancer and later employs staff through EOR never has to learn a second product.

Three versions of the Halaex employer sidebar: Marketplace, EOR and BPO
The sidebar changes with the service an employer uses.

AI does the first pass, people make the call

In the marketplace, AI matching suggests consultants and freelancers for each brief. Shortlisting, interviews, offers, proposals, milestones and payments all happen in the same flow, so the employer never leaves the page they started on. The AI helps people find the right talent sooner. It never decides for them.

Type what you need in plain words. AI does the first pass.
AI matches, ready to shortlist
AI matches, ready to shortlist
Every profile one click from the shortlist
Every profile one click from the shortlist
Milestones the employer approves
Milestones the employer approves
Payment released once work is approved
Payment released once work is approved

Visa progress you can actually see

EOR is where most of the anxiety lives: "Where is my new hire's visa?" The EOR dashboard turns a long, opaque government process into clear steps with a status for each, alongside the employee's details, contract and payroll.

Hiring through EOR: headcount, employee details, then every visa stage visible as it completes.
EOR visa tracker showing each new hire's visa stage
Every visa step visible, so nobody has to chase an email for an update.

Same workspace, different business model

Consultants and freelancers do the same day-to-day work: find opportunities that match their expertise, send proposals, deliver tasks, complete milestones, chat and meet with clients. The money and the paperwork are what differ. Consultants get a free-zone license through Halaex's free-zone partnership, with or without a visa, invoice clients through Halaex and pay a subscription. Freelancers work under Halaex's visa, pay no subscription and get paid weekly or monthly.

So both dashboards share one core and one set of components, and only the parts about licenses, visas, invoices and payouts change.

User flows for Halaex consultants and freelancers, from sign-up to getting paid
Shared steps in white. Only the coloured steps differ between consultants and freelancers.
Consultant: free-zone license through Halaex, invoices through Halaex
Consultant: free-zone license through Halaex, invoices through Halaex
Freelancer: under Halaex's visa, regular payouts
Freelancer: under Halaex's visa, regular payouts

Built for the phone, not squeezed onto it

Consultants and freelancers run a lot of their work from their phones: new opportunities, proposals, client chat with AI-suggested replies, invoices and payouts. Every talent screen has a mobile version built from the same components as desktop, so nothing feels like a cut-down copy.

From the home page to ranked matches, on a phone.

Business setup, without the maze

Some customers don't want to hire anyone yet. They want to open a company. The business setup dashboard takes them through the free-zone license and visa paperwork step by step, shows where their application is, and offers the extras founders usually scramble to arrange later: fast-track medical and Emirates ID, corporate tax registration, bank account help and health insurance.

Business setup request tracking and add-on services
License, visa and add-ons, tracked in one place.

Launch and after

I stayed close to the developers through the build: specs, edge cases, reviewing what went live against the design. After launch we tested the main flows with real users and stakeholders, and I fixed what got in people's way. [Name one specific change you made after launch and why.]

Outcome

[X]employers onboarded
[X]consultants & freelancers
[X] mofrom kickoff to live
Success metrics per customer group
What we track, one set per customer.

[2–3 sentences: what changed for the business. For example: how quickly the first companies signed up, a service that took off, or feedback from employers.]

What I'd do next: show the reasons behind every AI match, and give employers one view of spend and hiring across all their services.

Live productVisit Halaexhalaex.comOpen→

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